Agree the support first
We record the service, frequency, duration, price and included costs in your agreement. Convi uses the applicable NDIS price limit for the agreed support. Different tasks can have different rates; the schedule identifies the relevant service.
Costs we include
Convi absorbs a number of everyday service costs. Your schedule makes the inclusions clear so you can compare the actual cost of support. Groceries, admission fees and personal purchases are discussed separately where relevant.
Billing and changes
Invoices describe the support delivered and any agreed permitted charges. Price changes are discussed and recorded before they apply. You can ask for an explanation or dispute an invoice.
Cancellations and ending support
Please give as much notice as you can if plans change. Any cancellation charge must be explicitly agreed and meet the applicable rules. We discuss changes or ending support and arrange a safe transition where needed.
Convi is an unregistered NDIS provider. This page summarises the company policy. Ask Alex for a copy or an explanation in a format that works for you.