Before we start
We discuss health information needed for safe support, including allergies, emergency contacts and relevant action plans. Only agreed tasks within Convi’s scope are provided.
Medication assistance
Medication assistance requires current instructions, appropriate training and an agreed plan. I do not prescribe, change doses or use medication to control behaviour.
When someone is unwell
I take changes in health seriously, provide assistance within my training and seek medical help when needed. Call 000 for emergencies; do not rely on a website form or email for urgent care.
Keeping support safe
Hand hygiene, appropriate protective equipment and safe food and cleaning practices are part of everyday support. We discuss alternatives if illness or another risk affects a planned session.
Convi is an unregistered NDIS provider. This page summarises the company policy. Ask Alex for a copy or an explanation in a format that works for you.