Plan together
We discuss what would happen if illness, weather, transport or another interruption affects support. We identify essential needs, safe contacts and realistic alternatives.
Safety comes first
An activity may be changed or postponed if conditions are unsafe. I follow emergency advice, explain the change and work with you on the next practical step.
Keeping you informed
If I cannot attend, I contact you as soon as practicable and use the agreed continuity arrangements. Replacement support depends on a suitable worker being available and agreed.
Urgent help
Call 000 for an emergency. Convi does not operate a 24-hour emergency response line. Website enquiries and email are not continuously monitored.
Convi is an unregistered NDIS provider. This page summarises the company policy. Ask Alex for a copy or an explanation in a format that works for you.