Contact Alex
Call 0444 560 189 or email alex@convi.au. You can speak, write, use your usual communication or ask someone to help you. Anonymous concerns are considered too.
What happens next
I aim to acknowledge within two business days and resolve straightforward concerns within ten business days. If more work is needed, I explain why and keep you updated. Immediate safety concerns are acted on promptly.
A fair response
I listen, check the facts and explain the outcome and any changes. If the concern is about me, impartial handling may be needed. You can ask for review and you will not be punished for speaking up.
You can go directly outside Convi
You can contact the NDIS Commission about the quality or safety of NDIS support on 1800 035 544 or through ndiscommission.gov.au. You do not need to complain to me first. Call 000 for an emergency; Convi’s phone and forms are not an emergency service.
Convi is an unregistered NDIS provider. This page summarises the company policy. Ask Alex for a copy or an explanation in a format that works for you.